Refund/Exchange

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Refund/Exchange Policy

Refund Policy

• Size or colour does not constitute a reason for refunds or exchanges. Please choose your item(s) size and colour carefully before purchasing.
• All claims must only be related to a wrongly sent, significantly stained or significantly damaged item(s) to be considered.
• All refund claims are subject to photo evidence provided by the customer to be analysed by our experienced management team. We will then determine if the claim qualifies for a refund.
• A refund can be offered in the form of direct money transfer or a Vins Boutique shopping voucher. This voucher will be equal in value to the refunded item(s) and can be used to purchase any item(s) in Vins Boutique.
• Vins Boutique does not refund any postage and handling cost for sending any item(s) back to Vins Boutique.
• Vins Boutique does not refund any other incurred cost other than the price of the item(s) itself only.

Exchange Policy

• Size or colour does not constitute a reason for refunds or exchanges. Please choose your item(s) size and colour carefully before purchasing.
• An international exchange is not advisable due to the impracticality of total postage cost in an international exchange. Please refer to our Refund Policy above.
• All claims must be related to a wrongly sent, significantly stained or significantly damaged item(s) to be considered.
• All exchange claims are subject to photo evidence provided by the customer to be analysed by our experienced management team. We will then determine if the claim qualifies for an exchange.
• For an exchange, the customer must return the item(s) within 3 days upon receiving it.
• Customers will be solely responsible for any postage fee incurred for sending any item(s) back to us. Vins Boutique will only pay for postage fees for sending the exchanged item(s) to our customers.
• Only in the unlikely event that we sent the customer an incorrect item(s) will we reimburse the customer the postage cost of sending the item(s) back to us for an exchange. A postage service of our choosing must be used and a valid postage cost receipt must be presented to us in order to receive a reimbursement.
• All returned item(s) must be shipped to us via registered postage with tracking capability. A tracking number must be provided to us.
• If the item(s) that the customer wants to exchange is of a lower price, there will be no refund of the difference. We encourage our customers to choose item(s) that are of the same or higher price.
• If the item(s) the customer wants to exchange is of a higher price, the customer will have to pay the difference in price.
• The customer can only exchange for available item(s). We will send the replacement to the customer within 1-2 working days after receiving and thoroughly inspecting the returned items.
• Item(s) must be returned in its original condition with all labels and tags still intact in its original packaging.
• The postage cost paid to have the original order delivered to customer is non-refundable.
• Accessories, bikini, lingerie, intimate wear are non-exchangeable due to hygiene reasons.
• Discounted items or items under promotions are non-exchangeable.